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Company Policies

Most items on our website are one of a kind hand crafted designs for your wearing pleasure. Please review return policy if you are not truly satisfied.

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return:
*Item(s) must be unused and in the same condition that you received it. It must also be in the original packaging with original receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
*Item(s) not in original condition, damaged or missing parts for reasons not due to our error
*Any item(s) returned more than 30 days after delivery
*Custom Orders 

Refunds:

*Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
*If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
*If you haven’t received a refund yet, first check your bank account again.
*Check with your credit card company, it may take some time before your refund is officially posted.
*Contact your bank. There is often some processing time before a refund is posted.
*If you’ve done all of this and you still have not received your refund yet, please contact us at info@frenchmermaidcollection.com.

Sale Items:

*Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Custom Orders:

*50% is required prior to starting your design.                                           *Deposit is not refundable.

Shipping: 

*Please note that all shipping prices are set by USPS. French Mermaid Collection does not add any additional charges.